terms & conditions
Pre-booking for Walks
All our Walks must be pre-booked
Cancellation charges
If you cancel the walk 7 days or less prior to the day of the Walk, 50% of the cost is payable
If you cancel the walk 3 days or less prior to the day of the Walk, 100% of the cost is payable
Should you wish to cancel, we will always be happy to book you on another walk or rebook a date and time
If we cancel the Walk due to extenuating circumstances (for example, illness) then a full refund will be made
Late for a Walk
If you expect to be late for a Walk you should call or text us immediately on our mobile. If you are more than 20 minutes late the Walk will be cancelled and there will be no refund.
Weather conditions
Walks take place in all weathers, so please look at the weather forecast and dress accordingly
Your safety
You are responsible for your own personal safety on a Walk. London is a very busy city, so you should pay particular attention when crossing roads, be aware of cycle lanes (increasing in number these days), and bear in mind that bicycles and skateboards often approach silently